Effective Date: 01/01/2025
Last Updated: 03/02/2025

1. Introduction

This Privacy Policy explains how CIMTechnology, LLC ("Company," "we," "us," or "our") collects, uses, and protects personal data when you use our CIMWorks Wire EDM software ("Software") and visit our website (solidtogcode.com). By using our Software or services, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect only the necessary data required to provide our Software and services:

A. Information You Provide to Us

• Account & Subscription Information: Name, email, billing details, and purchase history.

• Support Requests: When you contact us for support, we may collect technical logs or error details related to troubleshooting.

B. Information We Collect Automatically

• Device & License Data: We store information about the device where the Software is activated to enforce licensing restrictions (e.g., machine ID).

• Website Analytics: When visiting our website, we collect non-personally identifiable data (e.g., IP address, browser type, pages visited) through third-party tools like Google Analytics.

C. Information We Do Not Collect

• We do not collect or store your CAD models, project data, or any designs created using the Software.

• We do not store payment details directly. All payments are processed through secure third-party gateways (e.g., Paddle, PayPal).

3. How We Use Your Information

We use collected data to:

• Process payments and manage subscriptions.

• Provide customer support and troubleshooting.

• Improve our Software through usage analytics.

• Enforce licensing and prevent unauthorized use.

• Comply with legal obligations.

4. How We Protect Your Data

We take data security seriously and implement industry-standard measures to protect your information:

• Data encryption for sensitive data.

• Secure access controls to prevent unauthorized access.

• No sharing of your personal data with third parties for marketing purposes.

However, no online service is 100% secure. While we take reasonable steps to safeguard your information, you acknowledge that security breaches may still occur.

5. Data Sharing & Third-Party Services

We do not sell or share your data with third parties except:

• Payment Processors: Your billing details are processed by trusted third-party payment providers.

• Legal Compliance: If required by law, we may disclose data to government authorities.

6. Data Retention

We retain your personal data only as long as necessary for:

• Active subscription management.

• Legal and accounting requirements.

• Customer support and fraud prevention.

Once your account is no longer active, your data will be deleted or anonymized unless legally required to keep it.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the data we have about you.

• Request correction of incorrect or outdated data.

• Request deletion of your personal data (subject to legal requirements).

• Opt-out of marketing communications (if applicable).

To exercise these rights, contact us at randall@solidtogcode.com.

8. Cookies & Tracking Technologies

Our website may use cookies for basic functionality and analytics. You can disable cookies through your browser settings, but some features may not work properly.

9. International Data Transfers

Since we provide Software globally, your data may be processed outside your country. We ensure that any international data transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available at solidtogcode.com/privacy (or another designated link). Continued use of our Software after updates means you accept the changes.

11. Contact Information

If you have any questions about this Privacy Policy, contact us at:

CIMTechnology, LLC
Huntsville, AL, USA
Email: randall@solidtogcode.com
Phone: 480-882-8509